How to I register with the Practice?
You can register in person at reception, further details are on the registration page. If you need to see a Doctor you will be offered the first available appointment. Your acceptance to be included onto the Practice list is at the discretion of the Doctor, and you must also meet the NHS entitlement criteria. If the GP is unable to accept you on to the Practice list you will be given a reason why your request to register has been declined.
How do I request a House Call ?
These are for people who are too ill or frail to attend the Practice. If you are unable to come to the Surgery, please call 01324 621113. You must give the receptionist as much information as you can, this is very helpful to the Doctor so he/she can assess the nature of your condition. The receptionist will pass these details to the Doctor. The Doctor may then contact you to discuss your request. It is important that you give the receptionist your contact number.
Please help us by requesting any house calls before 10am.
How do I make an appointment?
You can do this by either phoning the appointments line on 01324 621113 or in person at the reception desk.
We offer:
- Pre-booked appointments whereby we aim for you to be able book an appointment up to 2 weeks in advance to see most Doctors.
- If the appointments are full, and you feel that you have a medical condition that cannot wait, until the following day the receptionist will take a message and the Duty doctor will contact you.
Can two or more people use one appointment to see the Doctor?
No, when you arrange your appointment it is only for you, if you wish an appointment for another family member you must ask for another appointment to see the Doctor.
What happens if I am late for my appointment with the Doctor or Nurse?
If you are late you will only be seen at the discretion of Doctor or Nurse. If you are not seen you will need to re-appoint, after that day.
Why can’t I see my Doctor of choice sooner?
This is because either your Doctor of choice is on holiday or out of the practice, or more frequently some Doctors may have a higher demand rate from some patients to be seen by that Doctor.
I want to leave a message for my Doctor or the Nurse?
Leave your message with the receptionists and it will be passed on to the Doctor/Nurse. Depending on your request the Doctor or the receptionists will return your call.
How do I arrange an appointment to see the Nurse?
You can do this either by phoning the appointment line on01324 621113 or in person at the reception desk you can pre-book a Nurses appointment up to four weeks in advance if you wish.
What can the nurse see me for?
The nurse can see you for any of these conditions and services.
- Diabetes
- Stroke
- Heart
- Asthma
- Chronic Obstructive Airways Disease(Chest problems)
- Blood Pressure
- Family Planning
- Sexual Health
- Cervical Screening
- Vaccinations
- General lifestyle advice
- Taking blood samples
- Travel
How do I arrange vaccinations for my holidays?
Please allow at least 6 weeks before you travel, this will ensure that as far as possible you will be fully inoculated before traveling. Please give details of your planned destination(s) of travel and when you plan to travel and they will arrange for an appointment with the practice nurse. It is very important that you give as much information as possible, you must include an up to date telephone number so the Nurse can contact you if they require more information.
How do I request a Repeat Prescription?
You can do this by:
- By phone 01324 621113
- Sending in your request via post with a Self-Addressed envelope
- In person, and leaving your request with our reception staff
How long must I wait for my Prescription?
Your repeat prescription will be available for collection from the practice within 24 working hours. Alternatively, it may be collected at your pharmacy of choice if they collect from us, please check with reception in regards to this. Requests made after 6pm, weekends or a public holiday, are actioned by the staff on the next working day.
Can I request medication that is not on my repeat list?
Yes, please do so using the same methods as you would for a Repeat Prescription request, the GP will check your request and if approved your prescription will be ready for uplift at the same time as your repeat medication. If your request has not been approved, the Doctor may ask you to arrange an appointment to see him/her to discuss your request further.
Where can I obtain HC2 certificate?
(this is for people who are entitled to full help with NHS charges which includes free NHS prescriptions).
- Download HC2 Leaflet
How to I make a complaint?
If we are unable to resolve your complaint when you attend the Practice, then you can place this in writing and address this for the attention of the Practice Manager. We will acknowledge your letter, fully investigate your complaint and reply to your letter within 20 working days. You can also arrange an appointment to discuss the matter further with the Practice Manager.
Can I e-mail the practice concerning my medical conditions, or requesting information about my medical records?
We are unable to enter into any communications of a medical nature this is to protect patient confidentiality. For medico-legal reasons we require a signed mandate by the patient in relation to any information held concerning their medical records.
How do I access and get to see my Medical Records?
Please place this in writing to the Practice Manager, who will then contact you and explain our procedure. Please bring at least two forms of identification with you.